Answers to All Your Questions and Details on Everything You Should Know (if you don't see your answer here Contact Us)
Questions About: What to Bring/Wear
What should I bring?
While you don’t need to bring very much with you aboard one of our excursions, there are some key items you’ll need.
Make sure to bring:
Water Proof Sunscreen – NO SPRAYS ALLOWED EVER(they make the deck unsafely slippery and stain the boat’s finishes)
Hat & Sunglasses
Light cover-up (recommended).
Light fleece / sweatshirt (especially on cloudy days)
Any prescription medications you need
We would never be so hypocritical as to tell you to leave your smart phone or iPad on shore (as we are glued to ours too) – though it is wonderfully LIBERATING to do so! If you do decide to bring them along we highly suggest you consider investing in a waterproof pouch or case. Nothing is sadder than watching your brand new shiny iPhone slip out of your pocket and sink to the bottom of the sea. Trust us, we know- twice.
Aside from that, the most important thing to bring aboard is your sparkling attitude and a desire to have tons of fun sailing and snorkeling.
No, it’s not necessary. We’ll store all your stuff below deck once onboard where it will stay safe, secure, and dry. Some extra cautious people do choose pack things in a dry-bag, which is totally fine, just to be extra safe on the off chance they accidentally drop something in the water. It’s entirely up to you.
CAN I BRING MY LUGGAGE ONBOARD?
Generally speaking we encourage you to bring as little as possible with you aboard the boat. If circumstances dictate that you absolutely must bring larger bags (suitcase size / large duffels) of any kind with you on the day of your excursion you must let us know in advance so we can make the appropriate accommodations.
Questions About: Our Location & Joining Your Tour
Where do we meet?
All excursions meet at American Yacht Harbor in Red Hook, St. Thomas. Arrive no later than 9:15am and head to Gate 152, where someone from our crew will be waiting to welcome you. Just look for someone wearing a particularly snazzy looking “DaySail Fantasy” shirt and say “hello”- you’re in the right place.
How do I get to American Yacht Harbor?
American Yacht Harbor (AYH) is conveniently located in the Red Hook section of St. Thomas on the island’s east end. Red Hook is close to many major hotels and resorts and is a quick 25 min drive from downtown Charlotte Amalie. Every taxi driver and concierge on the island will know exactly where it is. You can also check out the following link for a map of Red Hook. (LINK TO GOOGLE MAP).
If you need to arrange transportation from your hotel/cruise ship let us know in advance and we’ll help book a taxi for you.
What time do we leave / return from the tour?
You’ll need to arrive at American Yacht Harbor (head to Gate 152) no later than 9:15am where you’ll be met by a member of our crew. at 9.15am – USE WEBSITE COPY, SO THEY MATCH
I’m coming in on a Cruise Ship, will I be back in time to get back to my ship?
We can almost always flex the schedule to accommodate for cruise ship guests.
The normal full day sail allows for plenty of time to make it back to your cruise ship. It's easy to get to us from the cruise ship docks, taxis are numerous, and you'll see much of the island on the ride to or from the ship.
Sailing and snorkeling in the St. John National Park is world famous and best enjoyed on a highly personalized, owner operated, and traditional six-passenger sailboat. The cruise lines do not provide or promote small private tours like ours. So, avoid the crowds and huge multi passenger tours by exploring with us!
If desired, we can even arrange a custom, exclusive charter for your group to allow a little more time for shopping back in town before you need to re-board your cruise ship
Please give us a call and we can work through the details and make sure you’re covered.
Do you provide transportation from my hotel/condo?
While do not offer transportation if you need a ride from your hotel/cruise ship let us know in advance and we’ll help book a taxi for you.
If you’re staying on the island for more than a day, you will probably find it cheaper and more convenient to rent a car.
What happens if the weather is bad?
Our primary goal is your safety and satisfaction so we won't go out in weather that would make it difficult to show you a good time.
Tropical weather is infamous for quickly passing rain showers and varied weather conditions; i.e. it can be raining and windy at your hotel and a picture perfect day down the road. So, unless you’ve heard from us by phone or email by 8:30am notifying you we have decided to cancel the exclusion you should still head down American Yacht Harbor to join the boat at the normal time.
If the Captain feels the weather will adversely affect the safety or enjoyment of our guests then we will cancel the excursion for the day and all guests will receive a full refund. We’ll then do our very best to get you rescheduled on another excursion before you leave the island.
Questions About: Bookings & Cancellations
How far in advance do we need to make reservations?
During peak season, we recommend you book your excursion several weeks advance to guarantee you get the exact dates and specific excursion type you’re looking for. The rest of the year, a week to ten days is usually adequate.
HOWEVER, it’s never too late and you can ALWAYS call us up to 24hrs in advance if you find yourself with a last minute desire to head out on one of our excursions as we do sometimes get cancellations and we’ll do everything we can to get you aboard.
Do you have Gift Certificates for sale?
You bet! Congratulations you are the world’s best gift giver! Gift cards can be purchased through our website here. [LINK].
I'm getting married and wondering if you do weddings and private events?
We love to host special events and gatherings! Please give us a call to chat through your vision and we’ll get to work crafting your dream event.
Do you offer internet discounts?
From time to time, we may offer seasonal discounts online through our website or mailing list. Be sure to sign up for our mailing list and keep an eye out on our website and Facebook page for details.
What is your cancellation policy?
Full details of our cancellation policy can be found here.
Is my payment / personal information safe when I make a booking on your website?
All of our booking and payment processing service providers are PCI-DSS compliant and all DaySail Fantasy communications with these service providers is encrypted using SSL/TLS encryption (128 or 256 bits), the same level of encryption used by bank. So, your information is always treated with care to keep it as safe as possible.
When will I be charged for my booking?
A 50% deposit of the total excursion price is required for all reservations and is charged to your credit/debit card upon booking. Deposits will be fully refundable subject to the terms of our cancellation policy. The balance of the excursion price will be charged to your credit card at least 48 hours before your scheduled departure.
If you wish to pay in FULL with cash (USD) at the time of your charter, we will refund the booking deposit to your credit card and accept cash on the day for the FULL excursion price. Guests who pay in FULL with cash only will also receive a 5% discount from the base price excluding any taxes.
Do you have to be a good swimmer to go snorkeling?
While you don’t need to be Michael Phelps to enjoy the wonders of snorkeling the Caribbean, it’s probably best if you have at least seen a swimming pool and been in water deeper than your bathtub at some point in your life.
We generally visit very calm and well-protected waters, though some locations do experience light currents at times. Appropriate safety equipment will be provided at all times.
We also host many non-swimmers who want to join their family and friends on our excursions who find themselves just as happy sunbathing on deck with a good book or floating on one of our rafts. For anyone who doesn’t know how to swim well or isn't comfortable in the water we also offer a wide array of floatation devices such as noodles and floats to assist you while in the water.
What if I’m not the world’s most physically fit person?
You certainly don’t need to be a Navy SEAL to come sailing and snorkeling, but you do want to be healthy enough to enjoy the day safely. You need to be fit enough to at least climb up and down a pool ladder safely under your own power, tread water for 30 seconds, and walk from Macy’s to Cinnabon at the mall without needing to stop for a rest. :-)
If you have any physical limitations or concerns about your fitness – please just give us a call! We want you to have the best possible day on the water.
I’ve never snorkeled before, is that ok? Will someone show me what to do?
We love first timers! Everyone has to start somewhere and we feel deeply privileged if we’re the ones who get to turn you on to the amazing fun and wonders of snorkeling the Caribbean.
We’ll give you a full orientation and as much (or as little) instruction on basic snorkeling techniques as you’d like. We will also be with you in the water the entire time if you have any concerns, to show you the way and point out the really good stuff!
Are there age limits for tours?
We do not set fixed age limits for our excursions- age is just a number- and we are excited to share the wonders of the Caribbean with adventurers of all ages! That being said, this is an excursion sailing and swimming in the open ocean. If you have special needs or concerns, give us a call and we’ll talk through it. We’ve had wonderful days with adventurers of all ages and look forward to one with you too.
Is your trip suitable for young children?
We have seen three year olds that swim like fish and those that are terrified of the water – we’ve seen the same in 35 year olds too- so a lot of that really depends on the individual. Most kids can learn to snorkel quite quickly and our crew is especially good working with children. The trip should be suitable for most school age children but as a rule, we do not really recommend the trip for infants and toddlers. By all means though, please do give us a call if you have any questions.
Please do also bear in mind that parents will still be responsible for supervising their kids on board at all times, and unattended children can not be left aboard while both parents swim as the captain and crew need to attend to everyone’s needs.
Is it OK to go snorkeling if I’m pregnant?
Yes, we routinely accommodate pregnant snorkelers – as long as your doctor says its ok and you’re still be able to climb up and down a swim ladder, then you’re good to go! Let’s get that little guy in love with the ocean early! :-)
Can you accommodate handicapped passengers?
Our experienced Captains, Crew and equipment are able to offer a wide range of assistance to people with varying handicaps. Please give us a call to discuss your particular requirements and we’ll see if we can safely accommodate your needs.
Questions About: Onboard Enduring Fantasy & Out on the Water
Is there shade on your boat?
Yes, our boat Enduring Fantasy has a large covered cockpit and shade canopy so you won’t bake out on the water and can always get out of the sun when desired.
Do you have a bathroom?
Out here on the seas it’s called a “HEAD” you landlubber! But yes, our vessel is equipped with two heads (restrooms).
Is sea sickness common?
On the protected waters we sail, seasickness is rare but it really depends on the person.
If you are worried about motion sickness, check with your doctor before traveling or visit a local drug store for various over the counter or prescription remedies. Otherwise, we always keep nature’s best sea sickness remedy, ginger cookies, on board.
How many people will be onboard with us?
DaySail Fantasy never takes out more than 6 guests at time - as a result you will receive as much personal attention as you want or need. If it is your first time snorkeling, we’ll be in the water with you or if you’re a certified diver, you are free to explore on your own. Not into snorkeling? Float next to the boat and enjoy the sunshine and the waves or stay on board and enjoy a cold drink in the shade. Our 42’ GulfStar CSY is one of the more spacious boats around for this type of tour - you will delight in plenty of extra space to enjoy the boat and the sea.
I have food allergies/special dietary requirements – what will I eat?
Not a problem! We are very happy to tweak the lunch menu to meet specific dietary needs - please give us a call to book your tour so we can talk through your specific requirements.
Questions About: Safety
Is snorkeling safe?
Any outdoor activity contains an inherent element of risk – be it mountaineering or a Sunday picnic in the park. However, snorkeling is generally very safe and requires little actual swimming (especially when using flotation devices which we have available for guest use). Simply floating on the sea's surface, with your snorkel and mask strapped on, you can enjoy all of the underwater sights below. The most important thing for a new snorkeler/non-swimmer, though, is learning the equipment and becoming comfortable using it. We will be with you in the water to get you oriented and to swim with you, in case you need anything. And while we’ve never needed it, our crew is CPR certified and trained in first aid and emergency response.
Are flotation devices required?
For safety purposes we require all our passengers to wear some form of flotation while snorkeling. For the capable swimmers out there, we provide non-buoyant self-inflating snorkel vests which still allow you to freely dive down below the surface unencumbered for a closer look at things.
For those who want or need a little more support we also have a range of more buoyant flotation aids to keep you at the water’s surface with little to no effort.
What kind of safety equipment do you provide?
In addition to the flotation devices described above we also provide dry-top snorkels to all guests for use while snorkeling. Onboard we carry all USCG mandated safety equipment such as federally approved life jackets for everyone on the boat, life rings, emergency signaling gear and first aid supplies.
Don’t forget - hats, sunglasses, and sunscreen are also critical safety equipment in the Caribbean sun, so be sure to pack yours for a comfortable day at sea.
Is your crew trained in first aid and emergency response?
Yes, our Captain and Crew take regularly scheduled lifeguard, first aid, and emergency response courses throughout the year. We also conduct regular emergency drills to ensure any onboard emergency is quickly and effectively managed.